Introduction
Shield X Syndicate ("we," "our," or "us") is committed to protecting the privacy and security of our users and vendors. This Privacy Policy outlines how we collect, use, and safeguard personal data related to our helmet sanitization vending machines and reward system. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect personal data from both users and vendors to provide seamless functionality for our services, including payments and rewards.
1.1 User Data
We collect and store the following user information:
- Email
- Phone number
- Personal details (as required for account management and reward system participation)
How We Use User Data:
- To manage user accounts and facilitate access to our services.
- To enable users to participate in our Shield X Syndicate Rewards Program.
- To provide customer support and send important updates regarding service usage.
- No third-party sharing: We do not share or sell user data to any third parties. All rewards functions are strictly managed within Shield X Syndicate’s proprietary system.
1.2 Vendor Data
To onboard vendors and facilitate KYC (Know Your Customer) verification, we collect:
- Email
- Phone number
- Business address
- Personal identification details (Aadhar card, PAN card, or other necessary KYC documents)
How We Use Vendor Data:
- To verify vendor identities and comply with legal KYC regulations.
- To process payments and ensure secure transactions.
- To maintain proper business records and comply with financial regulations.
- To provide customer support and facilitate communication with vendors.
2. How We Protect Your Data
Shield X Syndicate employs strict security measures to ensure the confidentiality and safety of all collected data. Our security practices include:
- End-to-end encryption of sensitive information during transmission.
- Secure storage using industry-standard protection mechanisms.
- Access control to limit data visibility only to authorized personnel.
- Regular audits and compliance checks to maintain data integrity.
3. Payment & Transactions
- We use Razorpay as our secure third-party payment gateway for processing transactions.
- Payment-related information is encrypted and handled directly by Razorpay.
- Shield X Syndicate does not store or access sensitive payment details such as credit/debit card numbers or bank account information.
- Refund policies and payment settlements are subject to Razorpay’s terms and conditions.
4. User Rights & Control
Users and vendors have the right to:
- Request access to their stored data.
- Update or correct any inaccuracies in their information.
- Request data deletion (subject to legal and regulatory requirements).
- Opt out of certain data collection practices (which may affect reward participation or vendor eligibility).
To exercise these rights, please contact us at privacy@shieldxsyndicate.com.
5. Data Retention
We retain personal data:
- User data: As long as the user maintains an account and participates in the rewards system.
- Vendor data: As long as the vendor is active, and for an additional retention period to comply with legal and tax regulations.
6. Policy Updates
Shield X Syndicate reserves the right to update this Privacy Policy as needed. Any changes will be posted on our website and communicated via email where necessary. Continued use of our services after modifications indicates acceptance of the updated policy.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out to:
Email: privacy@shieldxsyndicate.com
Website: shieldxsyndicate.com
Contact Number: +91 93637 78700
We value your privacy and appreciate your trust in Shield X Syndicate!
